Refund and Returns Policy
At Floriwish, we are committed to providing the highest quality products and services. Please read the following policy carefully regarding returns, refunds, and cancellations.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, we kindly request that you notify us immediately upon receiving your order. Please send us clear photographs of the damaged product, including the packaging, to assist us in processing your request quickly. Our team will review your case and offer a replacement or refund depending on the situation.
Non-Receipt of Items
If you do not receive your order within the specified delivery time, please get in touch with our support team. We will investigate the delay and keep you updated on the status of your delivery. We strive to ensure timely deliveries, but in the event of unforeseen delays, we will make every effort to assist you and ensure you receive your order.
Cancellation Policy
Cancellations are accepted only within 10 minutes of placing your order, as we aim to process orders swiftly. Once the order is processed and dispatched, cancellations cannot be accepted. We appreciate your understanding in this matter.
Refund Policy
We do not offer refunds once the order is processed and dispatched. However, if you receive a defective or damaged item, please notify us within 10 minutes of receiving it. Upon verification, a refund will be initiated within 1-2 business days and credited to your original payment method.